We will never sell any information collected from our
customers during the ordering process to Internet or direct mail services. You
can shop at Healthspecialty™ with full confidence that
your personal and purchasing information will remain private.
Providing a secure shopping environment is one of
Healthspecialty™ ’s highest priorities. The shopping cart
on the Healthspecialty™ website which requires you to
enter personal data such as your name, e-mail address, and credit card
information are protected by the industry standard secure sockets layer
encryption technology.
Healthspecialty™ wants you to be
satisfied with your purchase. Please read the following about our return
policies and insist that you check shipments before accepting them.
Damaged Goods
We do our utmost to ensure your product is packed and
delivered safe and sound. On occasion the contents have been abused without
signs of distress on the box (dropping, crushing, thrown or kicked). Open the
box in front of the courier before signing. If the product looks like it has
leaked or damages have resulted from shipping, do not accept it ! Return the
item in its original box so we can assess the problem and put an insurance claim
through. We will give you a replacement or your money back promptly. Call, fax
or e-mail us of these events immediately!
Spoiled Products
We have a high degree of cleanliness and thorough testing
of products before it ever leaves our facility. Not to say that a production
error on our part would ever occur. We realize that using a number of natural
ingredients that are sourced from around the globe (which include specifications
and QA reports) a minor problem might result. If you feel that there is a
noticeable flaw in the product, call us immediately.
Unsatisfied Purchase
If you have used the product up to 25% and for some reason
it does not live up to your expectations (or a remote chance your skin reacts to
a certain ingredient) we will take it back without question. However, like
returning any product back to a store; your time, effort, personal expense of
gas, parking and vehicle wear and tear is a typical. Our policy is that shipping
will only be partially compensated by us. What this means is that, returning the
product will be your responsibility (like returning merchandise to a store)
where we will gladly send a replacement or a completely different product of
your choice (with adjusted price variances) and ship at our expense!
Third Party Complaints
If you are a distributor or an individual who purchased a
product as a gift and the client is unhappy with the item...call us directly.
This is to clarify the actual complaint and to lessen the aggravation the client
or recipient is feeling. If there is no suitable explanation, we can either call
them at an arranged time, or they can call us directly. Please note, if you have
intentionally or un-intentionally mislead individuals with false information
regarding the use of this product, we will in no way support those misleading
results or exaggerated claims you have made.
Liabilities
Healthspecialty™ assumes no liability for misuse or abuse
of its products. All of our products are extensively tested and do not make
claims without substantiating them. Common sense prevails.. read instructions.
If you have allergies or adverse reactions to certain ingredients, read the
label before using. Whether ingested, damage to property / materials or personal
injury results from using our product in a careless manor... we are not
responsible
